Abstract and Keywords
Organizational citizenship behaviors (OCBs) have been assessed in a variety of ways. We conducted a thorough review of this literature, and we provide a comprehensive discussion of how OCBs have been measured and modeled, with a focus on identifying trends and providing guidelines for future researchers. Our review, which included all empirical studies published in eight top-tier management journals over the past 30 years, is organized around four themes: (1) operational inconsistencies, which include utilizing different levels of specificity, sets of dimensions and facets, and response scales when assessing OCBs across studies; (2) rating source effects, in terms of the appropriateness of self versus nonself (i.e., supervisors and coworkers) sources of OCB ratings; (3) differences in how the higher order multidimensional OCB construct has been modeled across studies; and (4) emerging methodological and measurement issues, including nonindependence, multilevel treatments of OCB, and the utilization of control variables in OCB research.
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