- Oxford Library of Psychology
- Oxford Library of Psychology
- About the Editors
- Contributors
- Organizational Citizenship Behavior: Introduction and Overview of the <i>Handbook</i>
- The Roots of Organizational Citizenship Behavior
- The Bigger Picture: How Organizational Citizenship Behaviors Fit Within a Broader Conceptualization of Work Performance
- Organizational Citizenship Behavior and Job Engagement: “You Gotta Keep ’em Separated!”
- Distinguishing Proactivity From Citizenship Behavior: Similarities and Differences
- The Other Side of the Coin?: Similarities and Differences Between Organizational Citizenship Behavior and Counterproductive Work Behavior
- The Role of a Good Soldier: A Review of Research on Organizational Citizenship Behavior Role Perceptions and Recommendations for the Future Research
- Individual- and Organizational-Level Consequences of Organizational Citizenship Behaviors
- Citizenship Behavior and Objective Career Outcomes: A Review and Agenda for Future Work
- Helping That Hurts Intended Beneficiaries: A New Perspective on the Dark Side of Helping Organizational Citizenship Behavior
- The Unintended Consequences of Organizational Citizenship Behaviors for Employees, Teams, and Organizations
- Five-Factor Model of Personality Traits and Organizational Citizenship Behavior: Current Research and Future Directions
- Gender and Organizational Citizenship Behavior
- What Are the Motives for Employees to Exhibit Citizenship Behavior?: A Review of Prosocial and Instrumental Predictors of Organizational Citizenship Behavior
- Organizational Justice and Organizational Citizenship
- Organizational Citizenship Behavior and Trust: The Double Reinforcing Spiral
- Leadership [Is] Organizational Citizenship Behavior: Review of a Self-Evident Link
- A Social Network Perspective on Organizational Citizenship Behavior
- The Employee–Organization Relationship and Organizational Citizenship Behavior
- Fitting In and Doing Good: A Review of Person–Environment Fit and Organizational Citizenship Behavior Research
- Exploring the Relationship Between Job Embeddedness and Organizational Citizenship Behavior
- A Cultural Perspective on Organizational Citizenship Behavior
- Review and Recommended Best Practices for Measuring and Modeling Organizational Citizenship Behavior
- Within-Person Approaches to the Study of Organizational Citizenship Behaviors: Antecedents, Consequences, and Boundary Conditions
- Multilevel Antecedents of Organizational Citizenship Behavior: A Review and Recommendations for Future Research
- Helping in Organizations: A Review and Directions for Future Research
- From Barriers to Drivers: Understanding Different Approaches to Getting Systematic Upward Voice in Organizations
- Rethinking Organizational Citizenship Behavior in Service Organizations: Its Nature and Conceptualization
- Implicit Trait Policies About Prosocial Professionalism
- Prosocial Behavior in Retirement
- Research on Organizational Citizenship Behavior: Where Do We Go From Here?
- Index
Abstract and Keywords
For the last four decades, scholars have noted the importance of getting employees to speak up. Most scholars have focused their attention on the barriers preventing employees from voicing their ideas, with the prominent theory and findings revealing that when employees do not feel it is safe or worthwhile to speak up, they will withhold their voice and stay silent. Given the increasing understanding that voice is indeed importantly related to key organizational outcomes, in this chapter, we will review a growing, though currently not well-integrated, literature about the various ways to encourage employees to speak up. That is, rather than pointing out the barriers for why employees are compelled to withhold their ideas, we seek to shift the focus to evaluating the efficacy of different approaches to getting voice.
Keywords: employee voice, organizational change, leadership, social factors, voice interventions
Ethan R. Burris Mc Combs School of Business The University of Texas at Austin Austin, TX, USA
Evan A. Bruno Department of Management and Organizations Cornell University Ithaca, NY, USA
James R. Detert Darden School of Business University of Virginia Charlottesville, VA, USA
Andrea E. Caldwell School of Business The University of Texas at Austin Austin, TX, USA
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- Oxford Library of Psychology
- Oxford Library of Psychology
- About the Editors
- Contributors
- Organizational Citizenship Behavior: Introduction and Overview of the <i>Handbook</i>
- The Roots of Organizational Citizenship Behavior
- The Bigger Picture: How Organizational Citizenship Behaviors Fit Within a Broader Conceptualization of Work Performance
- Organizational Citizenship Behavior and Job Engagement: “You Gotta Keep ’em Separated!”
- Distinguishing Proactivity From Citizenship Behavior: Similarities and Differences
- The Other Side of the Coin?: Similarities and Differences Between Organizational Citizenship Behavior and Counterproductive Work Behavior
- The Role of a Good Soldier: A Review of Research on Organizational Citizenship Behavior Role Perceptions and Recommendations for the Future Research
- Individual- and Organizational-Level Consequences of Organizational Citizenship Behaviors
- Citizenship Behavior and Objective Career Outcomes: A Review and Agenda for Future Work
- Helping That Hurts Intended Beneficiaries: A New Perspective on the Dark Side of Helping Organizational Citizenship Behavior
- The Unintended Consequences of Organizational Citizenship Behaviors for Employees, Teams, and Organizations
- Five-Factor Model of Personality Traits and Organizational Citizenship Behavior: Current Research and Future Directions
- Gender and Organizational Citizenship Behavior
- What Are the Motives for Employees to Exhibit Citizenship Behavior?: A Review of Prosocial and Instrumental Predictors of Organizational Citizenship Behavior
- Organizational Justice and Organizational Citizenship
- Organizational Citizenship Behavior and Trust: The Double Reinforcing Spiral
- Leadership [Is] Organizational Citizenship Behavior: Review of a Self-Evident Link
- A Social Network Perspective on Organizational Citizenship Behavior
- The Employee–Organization Relationship and Organizational Citizenship Behavior
- Fitting In and Doing Good: A Review of Person–Environment Fit and Organizational Citizenship Behavior Research
- Exploring the Relationship Between Job Embeddedness and Organizational Citizenship Behavior
- A Cultural Perspective on Organizational Citizenship Behavior
- Review and Recommended Best Practices for Measuring and Modeling Organizational Citizenship Behavior
- Within-Person Approaches to the Study of Organizational Citizenship Behaviors: Antecedents, Consequences, and Boundary Conditions
- Multilevel Antecedents of Organizational Citizenship Behavior: A Review and Recommendations for Future Research
- Helping in Organizations: A Review and Directions for Future Research
- From Barriers to Drivers: Understanding Different Approaches to Getting Systematic Upward Voice in Organizations
- Rethinking Organizational Citizenship Behavior in Service Organizations: Its Nature and Conceptualization
- Implicit Trait Policies About Prosocial Professionalism
- Prosocial Behavior in Retirement
- Research on Organizational Citizenship Behavior: Where Do We Go From Here?
- Index