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date: 21 November 2019

Abstract and Keywords

In this chapter, we discuss research related to the organizational citizenship behavior (OCB) construct from a cross-cultural perspective and propose a framework to aid in understanding how cultural frames influence the engagement and display of OCB. The terms “intercultural” and “cross-cultural,” as defined in this chapter, are not limited by geographic boundaries and can be used to depict differences in individual values regardless of nationality. In creating such a synthesis, we aim to stimulate a conversation about potential directions for future work at the intersection of these two literatures. Here we explore how the contextual impact of culture and its relation to motivational, metacognitive/cognitive, and behavioral processes in individuals helps us better understand OCB using facets of justice (interactional, procedural, and distributive) as a linking mechanism.

Keywords: cross-cultural perspective, organizational citizenship behavior, cultural intelligence, CQ, intercultural

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