Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE ( © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 10 April 2021

Abstract and Keywords

This chapter provides a review of the nascent (but growing) literature on organizational citizenship behavior (OCB) at the within-person level of analysis. We organize our review of the existing literature chronologically, discussing antecedents and consequences of within-person fluctuations in OCB. After providing a narrative review of the literature, we provide a quantitative summary of the literature via meta-analysis, summarizing the within-person relationships between OCB and its most common within-person correlates (i.e., positive affect, negative affect, job satisfaction, stressors, strain, and task performance). Looking to the future of OCB at the within-person level of analysis, we suggest that researchers can contribute to the domain by tailoring the measurement of OCB to the within-person level of analysis, better illuminating the causal direction between OCB and affect, clarifying the relationship between OCB and counterproductive work behavior at the within-person level, expanding the “dark side” of within-person OCB, exploring between-person differences in within-person OCB variability, and incorporating new theories.

Keywords: organizational citizenship behavior, meta-analysis, within-person, experience sampling, positive affect, negative affect, job satisfaction, stressors, strain, performance

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.