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Rethinking Organizational Citizenship Behavior in Service Organizations: Its Nature and Conceptualization  

Anit Somech and Anat Drach-Zahavy

Print publication date:
Aug 2018
Online publication date:
Jan 2017

Service Quality  

Dana Yagil

Print publication date:
Jun 2014
Online publication date:
Aug 2014

Exploring the Minds of Managers: Insights from Three Neuroscience Studies  

Richard P. Bagozzi and Willem J.M.I. Verbeke

Print publication date:
Aug 2011
Online publication date:
Nov 2012

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