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Wanberg, C., & Rollag, K. (2012-07-16). Socializing the “Other” Organizational Newcomers—Customers, Clients, and Guests. In The Oxford Handbook of Organizational Socialization. : Oxford University Press. Retrieved 5 Jun. 2020, from https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199763672.001.0001/oxfordhb-9780199763672-e-13.