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Gundel, J., Abbott, B., Gundel, J., & Abbott, B. (2019-02-13). Introduction. In The Oxford Handbook of Reference. : Oxford University Press. Retrieved 10 Aug. 2020, from https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199687305.001.0001/oxfordhb-9780199687305-e-1.