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Empson, L., Muzio, D., Broschak, J., Hinings, B., Mitchell, V., & Harvey, W. (2015-08-01). Marketing and Reputation within Professional Service Firms. In The Oxford Handbook of Professional Service Firms. : Oxford University Press. Retrieved 13 Aug. 2020, from https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199682393.001.0001/oxfordhb-9780199682393-e-14.