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Roche, W., Teague, P., Colvin, A., Rowe, M., & Gadlin, H. (2014-06-01). The Organizational Ombudsman. In The Oxford Handbook of Conflict Management in Organizations. : Oxford University Press. Retrieved 15 Jul. 2020, from https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199653676.001.0001/oxfordhb-9780199653676-e-013.