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Durant, R., & Caudle, S. (2010-10-14). Promises, Perils, and Performance of Netcentric Bureaucracy. In The Oxford Handbook of American Bureaucracy. : Oxford University Press. Retrieved 25 Feb. 2020, from https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199238958.001.0001/oxfordhb-9780199238958-e-20.