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Friedman, H., Hall, J., & Roter, D. (2011-08-26). Physician–Patient Communication. In The Oxford Handbook of Health Psychology. : Oxford University Press. Retrieved 21 Feb. 2020, from https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780195342819.001.0001/oxfordhb-9780195342819-e-014.