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Croson, R., Bolton, G., & Barsness, Z. (2012-09-20). Communication Media: Implications for Negotiation Process and Outcome. In The Oxford Handbook of Economic Conflict Resolution. : Oxford University Press. Retrieved 13 Dec. 2019, from https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199730858.001.0001/oxfordhb-9780199730858-e-3.