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Ackroyd, S., Batt, R., Thompson, P., Tolbert, P., & Graham, L. (2006-05-25). Manual Workers: Conflict and Control. In The Oxford Handbook of Work and Organization. : Oxford University Press. Retrieved 14 Nov. 2019, from https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199299249.001.0001/oxfordhb-9780199299249-e-18.