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Durant, R., Workman, S., Jones, B., & Jochim, A. (2010-10-14). Policymaking, Bureaucratic Discretion, and Overhead Democracy. In The Oxford Handbook of American Bureaucracy. : Oxford University Press. Retrieved 12 Dec. 2019, from https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199238958.001.0001/oxfordhb-9780199238958-e-26.