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Cartwright, S., Cooper, C., Jordan, P., Ashkanasy, N., & Daus, C. (2008-10-30). Emotional Intelligence: Rhetoric or Reality?. In The Oxford Handbook of Personnel Psychology. : Oxford University Press. Retrieved 23 Sep. 2019, from https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199234738.001.0001/oxfordhb-9780199234738-e-3.