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Podsakoff, P., Mackenzie, S., Podsakoff, N., Rosen, C., Yochum, E., Passantino, L., Johnson, R., & Chang, C. (2018-08-25). Review and Recommended Best Practices for Measuring and Modeling Organizational Citizenship Behavior. In The Oxford Handbook of Organizational Citizenship Behavior. : Oxford University Press. Retrieved 14 Dec. 2019, from https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780190219000.001.0001/oxfordhb-9780190219000-e-42.