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date: 18 September 2020

Abstract and Keywords

Folger, Konovsky, and Cropanzano (1992) introduced the due process metaphor for performance appraisal that shifted the focus from measurement to justice in performance appraisal with an emphasis on social and communication processes. In this chapter, we review the 20 years of published work based on the due process metaphor. First, we review work that has empirically examined the due process approach to performance appraisal and its influence on important organizational outcomes. We continue by discussing the systemic and interpersonal elements that may influence successful use of the due process approach. Finally, we address the applicability of the western notion of due process to a global context by examining the body of published research on due process elements in non-American cultures. We conclude with a discussion of the limitations of our current knowledge and understanding of due process, and provide directions for future work that could strengthen the due process metaphor’s applicability to performance appraisal research and practice.

Keywords: due process, test metaphor, performance appraisal, organizational justice, fairness, social processes, communication, global context

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