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date: 29 November 2020

Abstract and Keywords

As we hear time and time again in the scholarly literature and business press, workforces have become more diverse. As such, there is a substantial body of research that investigates the concept of diversity, its effects, and the processes that underlie these effects. Interestingly, the findings from this body of research and subsequent conclusions that can be drawn are not very straightforward. This chapter summarizes the findings of research focused on the conceptualization of diversity, theoretical perspectives on the effects of diversity, such effects across levels of analysis, and the evolution of diversity management. In addition, challenges, unanswered questions, and other gaps in the diversity literature are highlighted, and directions for future research in this area are suggested.

Keywords: diversity, demography, differences, diversity management, intergroup relations, in-group/out-group, majority/minority, similarity, dissimilarity, diversity management inclusion, business case

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