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date: 18 October 2019

Abstract and Keywords

This chapter presents a model of five levels of leadership and emotional organizing. At Level 1, leaders generate and manage “affective events” that result in emotional states leading to positive or negative attitudes and behaviors. At Level 2, leaders exhibit individual differences in their ability to perceive and manage emotions, usually referred to as “emotional intelligence.” At Level 3, leadership effectiveness is associated with “leading with emotional labor,” in which a leader’s ability to manage followers is determined by modeling the right type and amount of emotion, as reflected in authentic leadership. At Level 4, group leadership and the processes of emotional contagion are important, as in charismatic leadership. At Level 5, emotions and leadership are viewed as organization-wide processes. As such, leaders create positive outcomes for the organization by promoting a positive work environment and organizational culture. The chapter concludes with a discussion of future research directions.

Keywords: Multilevel, emotions, emotional intelligence, emotional contagion, positive work environment

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