- List of Figures
- List of Tables
- List of Contributors
- Introduction: Developments in Conflict Management
- Introduction to Part 1
- The Goals and Assumptions of Conflict Management in Organizations
- Labor-Managment conflict: Where it Comes From, Why it Varies, and What it Means for Conflict Management Systems
- Employment Rights and Workplace Conflict: A Governance Perspective
- HRM and Conflict Management
- Introduction to Part 2
- Collective Bargaining and Grievance Procedures
- Third-Party Processes in Employment Disputes
- Interest-Based Bargaining
- Grievance Procedures in Non-union Firms
- Workplace Mediation
- The Organizational Ombudsman
- Line Managers and Workplace Conflict
- Conflict Management Systems
- Introduction to Part 3
- Using Mediation to Manage Conflict at the United States Postal Service
- The Evolution of a Labor-Management Partnership: The Case of Kaiser Permanente and the Coalition of Kaiser Permanente Unions
- “MED+ARB” in the New Zealand Police
- Experiences of Judicial Mediation in Employment Tribunals
- Introduction to Part 4
- Conflict Resolution in Germany
- Conflict Resolution in Japan
- Conflict Resolution in the United States
- Conflict Management in Australia
- Conflict Resolution in New Zealand
- Conflict Resolution in the United Kingdom
- Conflict Resolution in China
Abstract and Keywords
This section presents a series of exemplars of innovative conflict management practices. Although no one model of best practices for a conflict management system exists, these exemplars show a set of approaches that can be used to effectively manage conflict across a range of different national contexts and organizational settings. Two examples focus on labor–management collective bargaining relationships, illustrating the use of a partnership approach to foster an improved union–management relationship and an innovative med+arb approach to resolving bargaining impasses. Two other examples focus on systems designed to resolve individual employment rights conflicts, one operating within an organization and one as part of a public dispute resolution system, yet both utilizing mediation as a key alternative dispute resolution (ADR) technique.
William K. Roche is Professor of Industrial Relations and Human Resources at the School of Business, University College Dublin and Honorary Professor at the School of Management, Queen’s University Belfast. He was awarded his D.Phil. from the University of Oxford, where he was Heyworth Memorial Prize Research Fellow of Nuffield College. He has led and contributed to strategic reviews of industrial relations and dispute resolution by a number of Irish public agencies, including the Labour Relations Commission, the National Economic and Social Council, and the National Centre for Partnership and Performance.
Paul Teague is Professor of Management at the Management School, Queen’s University Belfast and is Visiting Professor at the School of Business, University College Dublin. He has written widely on the theme of the employment relations consequences of deeper European integration. The themes of social partnership and employment performance, workplace conflict management and human resources in the recession currently dominate his research activities. He has worked with the Irish Government, EU, ILO, and the Belgium Government to develop policies and programmes in these areas. A book that examines systematically the HR strategies of companies based in Ireland in response to the recession, Recession at Work, which was co-authored with Bill Roche, Anne Coughlan, and Majella Fahey, was published by Routledge in 2013.
Alexander J. S. Colvin is the Martin F. Scheinman Professor of Conflict Resolution at the ILR School, Cornell University, where he is also Associate Director of the Scheinman Institute on Conflict Resolution and Associate Editor of the Industrial & Labor Relations Review. His research and teaching focuses on employment dispute resolution, with a particular emphasis on procedures in nonunion workplaces and the impact of the legal environment on organizations. His current research projects include an empirical investigation of the outcomes of employment arbitration and a cross-national study of labor and employment law change in the Anglo-American countries. He is co-author (with Harry C. Katz and Thomas A. Kochan) of the textbook An Introduction to Collective Bargaining and Industrial Relations, 4 th edition (Irwin-McGraw-Hill).
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