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date: 06 March 2021

Abstract and Keywords

This chapter reviews accountability issues that arise in service delivery, including traditional direct delivery as well as delivery through contracts, partnerships, intergovernmental collaborations and networks. Each of these delivery arrangements has elements of both formal accountability structures and informal accountability dynamics which present opportunities and challenges to effective accountability. The review identifies the key challenges to accountability that are typical for each of the various delivery strategies and offers several best practices that can mitigate, if not completely eliminate, challenges to effective accountability.

Keywords: service delivery, formal accountability, informal accountability, contracts, partnerships, networks, collaboration

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