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date: 16 January 2021

Abstract and Keywords

This chapter links the rise of public accountability to the wave of New Public Management (NPM) reforms. It argues that the relationship between increased managerial accountability and performance is contested and it is becoming increasingly clear that we have to operate with a multi-dimensional accountability concept going beyond hierarchical accountability. The chapter discusses tensions and dilemmas in the relationship between NPM and accountability, the volatile relationship between accountability and performance, and the ambiguities and appropriateness of accountability under NPM. It also addresses accountability in relation to post-NPM reforms and challenges for future research.

Keywords: New Public Management, public accountability, managerial accountability, performance, hierarchical accountability, post-NPM, ambiguity, appropriateness, multi-dimensional accountability

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