Abstract and Keywords
This article focuses on the use of digital technologies by diplomats in the discharge of their reporting, analytical, and problem-solving responsibilities, and in their efforts to connect digitally and collaborate with diverse audiences and online communities abroad through public diplomacy. The sophisticated use of new media by foreign ministries holds much promise, and the practice of digital diplomacy has already begun to make a demonstrable difference. To build on these gains, relentless innovation, sufficient resources, and a fundamental shift in international policy direction are required.
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