- List of Contributors
- Historical Reflections on the Practice of Information Management and Implications for the Field of MIS
- Tracing the History of the Information Systems Field
- The Truth, the Whole Truth, and Nothing but the Truth: High‐Quality Research in Information Systems
- Systems Thinking and Soft Systems Methodology
- Structuration Theory
- Institutional Theory of Information Technology
- ‘Everything is Dangerous’: Rethinking Michel Foucault and the Social Study of ICT
- Critical Social Information Systems Research
- Hermeneutics and Meaning‐Making in Information Systems
- Phenomenology, Screens, and <i>Screenness</i>: Returning to the World Itself
- Post‐structuralism, Social Shaping of Technology, and Actor‐Network Theory: What Can They Bring to IS Research?
- Further Developments in Information Systems Strategizing: Unpacking the Concept
- Rethinking Business–IT Alignment
- IT‐Dependent Strategic Initiatives and Sustained Competitive Advantage: A Review, Synthesis, and an Extension of the Literature
- Changing the Story Surrounding Enterprise Systems to Improve our Understanding of What Makes ERP Work in Organizations
- A Multi‐theoretic Approach to IT Governance: The Need for Commitment as well as Alignment
- Rethinking Information Systems Security
- Mobile IT
- A Review of the IT Outsourcing Literature: Insights for Practice
- Managing Knowledge Work
- Rethinking Gender and MIS for the Twenty‐First Century
- Green Digits: Towards an Ecology of IT Thinking
- Ethics and ICT
- IT, Globalization, and Human Development: A Personal View
- Discourses on Innovation and Development in Information Systems in Developing Countries Research
- From Instrumentality to Emergence in Information Systems
Abstract and Keywords
The increasing complexity associated with management information system (MIS) in this day and age is reflected in the subject matter: outsourcing. This article aims to extract the insights academics identified for information technology outsourcing (ITO) practice. It provides an overview of the many contributions that MIS research has made to practice. It examines ITO strategies and how IT outsourcing strategies either affect or are affected by firm strategies and firm performance. Researchers have addressed various questions that deal with the strategic intent behind IT outsourcing decisions and its strategic effects. It addresses various aspects of IT outsourcing, namely: determinants of IT outsourcing, IT outsourcing strategy, determinants of ITO success, client capabilities, relationship management, global IT workforce issues, and the future of global sourcing. There remain five persistent prickly issues that continue to plague ITO practice that still need our attention.
Mary C. Lacity is Professor of Information Systems and an International Business Fellow at the University of Missouri‐St Louis. Her current research focuses on global outsourcing of business and IT services. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition and Society for Information Management and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has published twelve books, most recently China's Emerging Outsourcing Capabilities (Palgrave, 2010, co‐editors Leslie Willcocks and Yingqin Zheng) and Information Systems Outsourcing: Theory and Practice (Palgrave, 2009; coauthor: Leslie P. Willcocks). She is Senior Editor of the Journal of Information Technology, Co‐editor of the Palgrave Series: Work, Technology, and Globalization, and on the editorial boards for MIS Quarterly Executive, Journal of Strategic Information Systems, Strategic Outsourcing: An International Journal, and Journal of the Association for Information Systems (JAIS).
Shaji Khan is a Ph.D. candidate in business administration with information systems emphasis at the University of Missouri‐St Louis. His research interests include collective mindfulness and its impact on IS performance, outsourcing, knowledge sharing and transfer, user involvement and IS success, user innovativeness, agent‐based modelling, and entrepreneurship. He has published in the International Journal of Entrepreneurship and Innovation, as well as in the conference proceedings of AMCIS, Academy of Management Annual Meetings (AOM), and Babson‐Nankai International Entrepreneurship Research Conference. He also has extensive IS related industry experience working in positions such as senior systems analyst, web developer, and IS manager and still maintains an active interest in his entrepreneurial IT venture.
Leslie P. Willcocks is Professor of Technology, Work and Globalization at the Information Systems Group, Department of Management, London School of Economics and Political Science.
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