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date: 23 November 2020

Abstract and Keywords

The client-related and client-focused nature of management consultancy work is widely considered as one of its defining characteristics, but the various interpretations of the client relationship are still vague and shifting. This article tries to restore the balance and shows how client perspective has been included in continuing debates on management consultancy. It explains the role of clients in the change processes and the activity systems that are related to consulting, and then addresses the question of interaction between consultant and client. This article also considers the nature of consulting work.

Keywords: management consultancy work, client-related nature, client-focused nature, client relationship, change processes, activity systems, consulting work

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