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date: 07 August 2020

Abstract and Keywords

The basic argument of this article is that the emergent role of NGOs as providers of public services has created new and complicated public management dilemmas. In terms of structure, this article provides an overview and historical perspective on government contracting with NGOs and offers a conceptual framework to understand the relationship between government and NGOs in the contracting relationship. Next, it focuses on the management and policy challenges posed by contracting, then details the implications for citizenship of the greater reliance on NGOs for public service delivery. Finally, it discusses contracting in the context of current trends in public management and the implications of these trends on the users of public services and the citizenry more generally.

Keywords: NGOs, public services, public management, management dilemmas, government contracting, contracting relationship

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