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date: 22 February 2020

Abstract and Keywords

This article reviews the evolving literature on professionals in public service organizations. It then presents two contemporary, but alternative, narratives of public service reform, that of “New Public Management” and that of the “Governance Model,” considering implications for public service professionals. Examples are presented particularly from health care and higher education in different countries. These settings are selected because of their central role in many current reform strategies. The article outlines possible scenarios for the future and consider implications. More theoretical and empirical work is needed, but the emergent evidence points to more varied responses by professionals to public sector reform than often assumed.

Keywords: public service organizations, public service reforms, new public management, public service professionals, health care, reform strategies

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