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date: 30 September 2020

Abstract and Keywords

Taking advantage of the history of research quantifying the effects of human resource (HR) practices, leveraging current advances in information systems and opportunities presented by big data, HR metrics and talent analytics present a renewed opportunity to help drive effective HR practices. HR metrics are operational measures, addressing how efficient, effective, and impactful an organization’s HR practices are. In contrast, talent analytics focus on decision points, guiding investment decisions. The chapter provides an overview of the historic roots and current practices around HR metrics and talent analytics. Through this, we explore the role, benefits, and risks of benchmarking and utility analyses as two common approaches to setting HR metrics. We discuss how current advances in research and practice make the use of HR metrics and talent analytics a greater business necessity. We conclude the chapter with a discussion on fostering talent analytics within organizations.

Keywords: human resources, HR metrics, talent analytics, human resource strategy, human resource measurement, talent, talent management

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