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date: 27 February 2021

Abstract and Keywords

This chapter reviews recent research on digital technology to support older people. The review concentrates on research emphasizing the design and evaluation of technologies used by older people, rather than the technical implementation of the technologies. Such papers provided insight into the needs and interests for this group, how older people were involved in the research, and what outcomes were achieved. 407 papers were identified and grouped into 16 major topics of research. Four of these topics are discussed in detail, as well as several of the general themes that emerged from the research.

Keywords: ageingaging population, being digital, digital technology, lived experience, mainstream digital technologies, older people, older people’s welfare

Helen Petrie

Helen Petrie is Professor of Human Computer Interaction in the Department of Computer Science at the University of York in the UK. Her research centers on the use of new technologies for people with disabilities and older people, particularly the web. She has been involved in many British and international projects and has published extensively. She has advised numerous private and public sector organizations on web accessibility and accessibility issues of other new technologies. She directed the largest study in the world on web accessibility for the Disability Rights Commission of Great Britain and a similar study for the UK Museums, Libraries, and Archive Council, and she has conducted many smaller studies of web accessibility. In 2009 she was awarded an Association for Computing Machinery (ACM) Award for the social impact of her research, and in 2017 she was honored with a Lifetime Achievement Award from the Royal National Institute for Blind People.

Jenny S. Darzentas

Jenny S. Darzentas was the Marie Curie Advanced Researcher Fellow in the Department of Computer Science at the University of York 2016–2018 during the writing of the chapter. She is currently Assistant Professor at the Department of Product and Systems Design Engineering, University of the Aegean, Greece. Her research interests are in accessibility, service design and systems thinking, and information design. She has worked on collaborative research projects funded by the European Union on HCI, intelligent tutoring, decision support, library and information systems, and universal design. She also has an interest in accessibility issues in international (ISO) and European (CEN/CENELEC) standardization efforts through her voluntary work with ANEC (www.anec.gr). She has published widely on all these subjects.

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