Abstract and Keywords
Research on organizational learning and knowledge management has increased dramatically over the last 20 years. This chapter discusses reasons for the surge in research, describes approaches to defining organizational learning and knowledge, and discusses levels at which learning occurs. It presents major findings about creating, retaining, and transferring knowledge, identifying gaps in our understanding as well as directions for future research. Because organizational learning and effective knowledge management are sources of performance improvements in organizations, a greater understanding of these topics has the potential to advance practice as well as theory.
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