Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE (www.oxfordhandbooks.com). © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 26 September 2018

Abstract and Keywords

Crises—be they natural disasters, industrial accidents or system collapses—are no longer seen as “acts of God”; they immediately invoke intense debates on culpability and consequences. Crisis management is scrutinized in and by different forums such as mass media, judicial authorities, independent investigators, and political inquiries. Strategies by accountees vary between blame re-allocation and exhibition of empathy (such as public apologies) and responsiveness. These strategies and the outcome of the accountability process affect private and organizational reputations, professional positions, public policies and, ultimately, such crisis-induced accountability processes produce societal re-equilibration.

Keywords: crisis disaster culpability blame scrutiny inquiry investigation apology ritual learning

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.