- List of Figures
- List of Tables
- List of Contributors
- Introducing Inter‐organizational Relations
- Manifestations of Inter‐organizational Relations
- Transforming Industrial Districts: How Leading Firms are Escaping the Manufacturing Cage
- Inter‐organizational Relationships, Chains, and Networks: A Supply Perspective
- Alliances and Joint Ventures: The Role Of Partner Selection From An Embeddedness Perspective
- Policy and Implementation Networks: Managing Complex Interactions
- Collaborative Service Provision in the Public Sector
- Voluntary and Community Sector Partnerships: Current Inter‐organizational Relations and Future Challenges
- Inter‐organizational Relationships in Local and Regional Development Partnerships
- Temporary Inter‐organizational Projects: How Temporal and Social Embeddedness Enhance Coordination and Manage Uncertainty
- Technology Service Inter‐organizational Relationships: An Agenda for Information Technology Service Sourcing Research
- Theoretical and Disciplinary Perspectives on the Study of Inter‐organizational Relations
- The Social Network Perspective: Understanding the Structure of Cooperation
- Evolutionary Perspectives on Inter‐organizational Relations
- Transaction Costs Perspectives on Inter‐organizational Relations
- Critical Perspectives on Collaboration
- Managing Collaborative Inter‐organizational Relations
- The Social Psychology of Inter‐organizational Relations
- Political Perspectives on Inter‐organizational Networks
- Perspectives on Inter‐organizational Relations in Economic Geography
- Theories of Contract and their use in Studying Inter‐organizational Relations: Sociological, Psychological, Economic, Management, and Legal
- Key Topics In Inter‐organizational Relations Research
- Trust in Inter‐organizational Relations
- Inter‐organizational Power
- The Role of Social Capital in Inter‐organizational Relationships
- Learning and Innovation in Inter‐organizational Relationships
- Change, Dynamics, and Temporality in Inter‐organizational Relationships
- Intervening to Improve Inter‐organizational Partnerships
- Evaluating Inter‐organizational Relationships
- The Field of Inter‐organizational Relations: A Jungle or an Italian Garden?
- Name Index
- Subject Index
Abstract and Keywords
This article identifies four dimensions that set technology services fundamentally apart from the commodities-like products theorized and studied in the literature on firm boundaries. Specifically, it argues that: technology services often require capabilities that are specialized and heterogeneously distributed across organizational boundaries; technology services are highly uncertain by nature; the value of a technology service cannot be evaluated by the tangible assets acquired; and the feasibility of a technology service depends on the technology and related capabilities in place in an organization. Different technology services vary along these four dimensions, but they are all substantially different from other products and services on all four dimensions. This article illustrates how inadequate consideration of one or more of these features of technology services contributes to the equivocal character of research.
Pamsy P. Hui is Assistant Professor of Strategic Management at Nanyang Technological University in Singapore. She received her Ph.D. degree in organization science from the University of Texas at Austin. Her research interests include inter‐ organizational relationships, agglomeration, and organizational learning. Her current research investigates the effects of Inter‐organizational relationships between Internet start‐ups and their funding sources on the survival and commercial success of these start‐ups.
Nils O. Fonstad is a research scientist at the MIT Sloan Center for Information Systems Research. Nils investigates how organizations achieve benefits from greater integration (both within and between organizations). He developed the IT engagement model to describe how organizations effectively link IT projects to organization‐wide strategies. He has extended this research to examine how organizations govern outsourcing relationships. Nils earned his Ph.D. degree in information technology and organization studies from MIT Sloan School of Management.
Cynthia M. Beath is a Professor Emerita of Information Systems at the University of Texas at Austin. She received her MBA and Ph.D. degrees from the University of California, Los Angeles. Before embarking on her academic career, Cynthia worked in private industry in several information systems development and consulting positions. Her research focuses on the joint management of information technology assets by IT, its vendors, and its clients. Her research has been published in leading information systems research journals and has been supported by grants from the National Science Foundation, SIM International, IBM, and others.
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