Frequently Asked Questions

Welcome to the Frequently Asked Questions for Oxford Handbooks Online – if you have a question that is not on this list, please contact us at ohomarketing@oup.com.

How to use Oxford Handbooks Online at institutions

  1. Can I print text from Oxford Handbooks Online?
  2. Can I save articles as PDF from Oxford Handbooks Online?
  3. How much material can I legally print/save to PDF from Oxford Handbooks Online?
  4. One of the cross-reference links in the text doesn't work.
  5. I am having problems with searching.
  6. The book I'm viewing has no article abstracts or keywords.
  7. How can I find out which new titles are being added to Oxford Handbooks Online?
  8. Where are the footnotes and endnotes?
  9. I've spotted an error in the text.
  10. Is Oxford Handbooks Online OpenURL-compliant?
  11. Does Oxford Handbooks Online make use of digital object identifiers (DOIs)?
  12. Does Oxford Handbooks Online provide MARC records for subscribing institutions?

Handbooks that are not yet complete (works-in-progress)

  1. How will this change impact the online publication date for handbooks?
  2. Will the Table of Contents be structured in the same format as the printed volume?
  3. When will covers and Abstracts and Keywords become available?
  4. Will this impact when MARC records are available?
  5. Do you expect this change to impact COUNTER statistics?

Technical and Access questions

  1. I am a subscriber and I can't access Oxford Handbooks Online.
  2. Do you offer library card access to Oxford Handbooks Online?
  3. Our institution connects to the internet using NAT; can we access Oxford Handbooks Online?
  4. Users with off-site access to Oxford Handbooks Online
  5. What is your policy on cookies?
  6. Proxy servers
  7. Questions relating to IP addresses
  8. Questions about passwords
  9. Can I see usage statistics for my library/institution?
  10. How do I use Subscriber services?
  11. How do I update my institution's subscription record?
  12. Which browsers will Oxford Handbooks Online display on correctly?
  13. How accessible is Oxford Handbooks Online and will my screen reader software work with it?
  14. How are the Oxford Handbooks Online user statistics reports defined?
  15. Does Oxford Handbooks Online support meta search software?
  16. What is your policy on third party data mining?

 


 

How To Use Oxford Handbooks Online at institutions

1. Can I print text from Oxford Handbooks Online?

Yes. You can print content from Oxford Handbooks Online by article unit. To print any article from the Oxford Handbooks Online site, simply use the Printer Friendly link in the left-hand navigation area. A preview window will appear with the correctly formatted pages, minus the site navigation components. Please note that restrictions apply – see below for guidelines on legal printing and copyright.

2. Can I save articles as PDF from Oxford Handbooks Online?

Yes. You can print or save individual articles to PDF from Oxford Handbooks Online. To generate a PDF of an individual article, simply click on the Full Article PDF icon on the left hand menu of the full text article page. You can then save or print the PDF as required. Please note that Copyright restrictions apply.

3. How much material can I legally print/save to PDF from Oxford Handbooks Online?

You are restricted by Copyright restrictions to the amount of information that you can print or download. It is very important that you read the Legal Notice, which includes information on printing and downloading to PDF, before printing or downloading anything from Oxford Handbooks Online.

4. One of the cross-reference links in the text doesn't work

If a cross-reference link in the text isn't working, please contact us. We cannot correct faulty cross-reference links immediately. However, we will load the corrected data the next time we publish an update to Oxford Handbooks Online.

5. I am having problems with searching

Try looking at our online Help file which provides you with a lot of information about searching as well as tips on how to avoid common problems. It might be that you need to use a different type of search, or perhaps alter your search term to either cast your net more widely if you have too few results, or narrow your search if you have received more results than you can deal with.

6. The book I'm viewing has no article abstracts or keywords

Some abstracts and keywords are not yet supplied. They will be uploaded to the site at regular intervals. The vast majority of articles on the site have abstracts and keywords.

7. How can I find out which new titles are being added to Oxford Handbooks Online?

Every month we will be uploading new Handbook articles to the subject modules to offer you the latest publishing from OUP. We will post lists of recently-added articles and titles to the News page. You can also subscribe to an RSS feed from the Home Page, which delivers new information about OHO straight to your desktop.

8. Where are the footnotes and endnotes?

Please refer to Help which explains how simple it is to display footnotes and endnotes. The footnote and endnote numbers are live links in the text.

10. I've spotted an error in the text

If you notice an error in the text, please contact us. We cannot usually correct errors in the text immediately. However, we will load the corrected text the next time we publish an update to Oxford Handbooks Online.

11. Is Oxford Handbooks Online OpenURL Compliant?

Yes. To enable this feature in your institution, please access your account information in Subscriber Services. Oxford Handbooks Online also supports the selection of custom OpenURL resolver icons.

12. Does Oxford Handbooks Online make use of digital object identifiers (DOIs)?

Yes, Oxford Handbooks Online uses digital object identifiers (DOIs) extensively throughout the site at both book and article level. The DOI is the best way of citing and linking to electronic documents. The DOI consists of a unique alpha-numeric character string which is assigned to a document by the publisher upon initial electronic publication. The DOI will never change. Therefore, it is an ideal medium for citing a document.

The correct format for citing a DOI is as follows: doi:10.1093/oxfordhb/9780195182057.001.0001

When adding links to reading lists, first locate the relevant DOI. DOIs appear at the top and foot of book and article pages. The International DOI Foundation provides a service at http://dx.doi.org enabling users to create a URL from a DOI simply by adding this site address and the DOI together, as with this example: http://dx.doi.org/10.1093 /oxfordhb/9780195182057.001.0001

For more information on these features please contact Customer Services through Subscriber Services. The DOI scheme is administered by the International DOI Foundation. Many of the world's leading learned publishers have come together to build a DOI-based linking scheme known as CrossRef.

13. Does Oxford Handbooks Online provide MARC Records for subscribing institutions?

Machine Readable Cataloguing records (MARC21 records) are available for library professionals to download at the Handbook level. These MARC21 Records are AARC2, NACO and SACO-compliant.

Please note that you will require MARC record reader software to load these files to your library system.

 


Handbooks that are not yet complete (works-in-progress)

Oxford Handbooks Online enables OUP to deliver Handbook chapters as they are approved instead of waiting for the full collection of articles to be assembled, giving our users immediate access to high-quality, peer-reviewed scholarship. As with all multi-contributor volumes, Handbooks are compiled over a period of many months and sometimes years. With Oxford Handbooks Online we have a way to remove artificial publishing delays and bring scholarship to you faster. As of November 2015, OUP will now create a homepage for each new title with the publication of the very first article in the handbook, and new articles will continue to be added as they are approved and edited. This approach will enable immediate access to this excellent content.

Below are answers to a few questions you may have about these works-in-progress.

1. How will this change impact the online publication date for handbooks?

Every handbook title published from November 2015 onward will have the same online publication date as its first article.

2. Will the Table of Contents be structured in the same format as the printed volume?

The digital Table of Contents will build out on the site as additional articles become available in monthly updates. As available, they will be structured in the same format as the print title. It is possible, however, that by the time the title publishes in print the Table of Contents will have changed. If this is the case, we will reload the Table of Contents on OHO to match the Table of Contents of the printed work.

Please also note that the digital Table of Contents will not have subject headings and dividers until the complete title is available.

3. When will covers and Abstracts and Keywords become available?

Due to the early online publication process, Handbook covers and Handbook level abstracts and keywords will not always be available when the landing page goes live. These will be added to the landing page as soon as they are available.

4. Will this impact when MARC records are available?

MARC records will now be available with the publication of the first article, and the handbook landing page.

5. Do you expect this change to impact COUNTER statistics?

This change will not have a direct impact on COUNTER statistics, as online-first articles were already counted against the forthcoming title that they are a part of. There may, however, be an indirect impact on usage as discoverability of this content will increase.

 


Technical and Access questions

1. I am a subscriber and I can't access Oxford Handbooks Online

First of all, please check that you have sent us your license agreement. Unless you are in a free trial period, we cannot give you access to Oxford Handbooks Online until we have received and checked your signed license agreement. Please see the following FAQs for other connection issues.

a) It is possible that some of your registration details are incorrect in our database.

If the IP address/es for your institution or the username and password which you use to access Oxford Handbooks Online are incorrect in our subscriber database you will not be able to access the site. Check with your librarian or account administrator, and ask them to follow the instructions below.

First, you need to log in to Oxford Handbooks Online, then select Subscriber Services from the black toolbar on any page and go to 'Subscriber Services Log in for existing subscribers' to enter the Subscriber Services page for your territory. From there you can check that you are using the correct username and password or that the correct IP addresses have been entered for your institution.

Once you have checked whether your IP address details are correct, please use the contact us section in Subscriber Services to tell us whether:

  • your IP address/es need to be corrected (if so, please supply the correct address/es)
  • your IP address/es are correct, but you still can't get access to Oxford Handbooks Online

b) Are you seeing any error messages when you try to log in to Oxford Handbooks Online?

Error messages appear by the login box on the Log in screen. These give some suggestions about why you may not be able to access the site. They may direct you to either your network administrator or to the contact us for more information about this.

c) If your institution holds a concurrent user license, it may be that your browser is not configured to accept cookies.

Cookies are required for subscribers to Oxford Handbooks Online in order to control access to the service. If you see a cookie-related error message when you try to log in to Oxford Handbooks Online, then you need to enable cookies and try again.

Please refer to the Help menu of your chosen browser for how to activate cookie support if needed. Please note that all modern browsers should allow cookies from Oxford Handbooks Online by default with no additional user intervention.

JavaScript is preferred for many of the options available in OHO. Again, please refer to your browser’s Help menu should you find support is turned off on your system.

It is possible that you are seeing an old page and need to alter your cache settings.

All modern browsers allow you to delete your browsing history which will remove OHO pages saved to your local computer in a previous session. In most cases however this step should not be necessary.

2. Do you offer library card access to Oxford Handbooks Online?

We don't offer library card access to Oxford Handbooks Online.

Please contact us if you would like to offer library card access to your users.

3. Our institution connects to the internet using NAT; can we access Oxford Handbooks Online?

Our access control software will work fine with sites firewalled using NAT. In order to give you access, we just need to know which IP address ranges that the NAT software is masquerading as. Please contact us if you would like to do this.

4. Can users access Oxford Handbooks Online off-site?

We do not allow remote access unless it is by a secure route e.g. referred URL access from an accessed-controlled page on the subscriber's website or access via a VPN (Virtual Private Network). Please contact us for more information.

5. What is your policy on cookies?

Cookies are required for subscribers to Oxford Handbooks Online in order to control access to the service. The default policy will be to use cookies for authentication. However, subscribers who have unlimited access licenses for Oxford Handbooks Online may choose to disable cookies and will still be able to use the service, but note that usage statistics related to user sessions will not be available.

6. Proxy servers

a) Will our proxy server IP address(es) be enough to allow access to Oxford Handbooks Online?

Yes. However, if you are accessing Oxford Handbooks Online through a proxy server then you need to give us the IP address of the proxy server in order for you to access the Oxford Handbooks Online.

b)I've registered my proxy server IP address(es), but I can't access Oxford Handbooks Online.

If you are shown as not logged in when you access http://www.oxfordhandbooks.com/ and have no access to full-text content then the IP address of your proxy server is not being recognized by the Oxford Handbooks Online site. If this is the case, please contact us, giving us details of the problem.

c) After previously successful IP-authenticated access via a proxy server, why am I now being requested to sign in with a username and password?

If there is no obvious technical solution to the problem, please contact your Internet service provider (ISP) to check whether they have changed their configuration in a way that might hinder your IP-authenticated access to Oxford Handbooks Online.

d) I wish to enable off-campus access via a proxy server

Off-campus access is typically provided via a Remote Access Server (RAS). Ask your librarian or administrator whether there is a proxy server available for this purpose. If there is, enter its IP address into the Proxies section of your browser's preferences, generally located in the Proxy or Connection menu tabs. (In Internet Explorer, this is located in the Tools / Internet Options/ Connections Tab / LAN settings, the second section of which deals with proxies. In Netscape, it is located under Edit / Preferences / Advanced).

You will need a server at your end that is specific to one of the IP addresses you supplied to Oxford Handbooks Online. The degree to which the security of the server is configured is at the discretion of your institution - it just needs to be able to authenticate the end user for access to Oxford Handbooks Online.

7. Questions relating to IP addresses

a) I've tried to set up IP-authenticated access to Oxford Handbooks Online without success

If, for some reason, you are unable to access Oxford Handbooks Online by IP address authentication, referring URL access may be possible. Please contact us to inquire about further possibilities for your institution.

b) How do I register a large number of IP addresses?

Contact the office appropriate to your region with the list of IP addresses:

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

Tip: remember to use the asterisk (*) wildcard character if you are registering an entire class of IP addresses, and condense IP ranges in the following way, e.g. nnn.nnn.1-30.*

c) How do I change my institution's IP addresses?

Contact the office appropriate to your region with the list of IP addresses:

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

Tip: remember to use the asterisk (*) wildcard character if you are registering an entire class of IP addresses, and condense IP ranges in the following way, e.g. nnn.nnn.1-30.*

8. Questions about passwords

a) I've forgotten my site administrator password

Please contact us and specify whether you would like to be reminded of your password, or whether you would like to change it (along with details of what you'd like to change it to) and we will send you the details as soon as possible.

b) Can I distribute my site administrator username and password to allow access for colleagues?

No, this is a restricted ID which should be kept in a safe place for use only by the librarian or site administrator. As access to Oxford Handbooks Online for institutions is IP authenticated, your colleagues will be able to access the service without a username and password. If any of your colleagues requires a username and password for off-site access to Oxford Handbooks Online, please contact us.

c) I have forgotten my username and password to access Oxford Handbooks Online

Only account administrators can reset passwords. Please see your librarian or administrator for help.

9. Can I see usage statistics for my library/institution?

Yes, you can. However, usage statistics are only available to account administrators, who will have an Administrator's username and password in order to access these pages. To see your institution's usage statistics, please log in to Oxford Handbooks Online, then select Subscriber Services from the toolbar, and log in to our Subscriber Services area using your administrator username and password.

10. How do I use Subscriber Services?

Subscriber Services are only available to subscribers of Oxford Handbooks Online who are logged in to the Oxford Handbooks Online site. Usernames and passwords for Subscriber Services are only available to library administrators. Once you have logged in to the site, just choose the Subscriber Services link from the toolbar on any page. Once on the Subscriber Services page, you will be required to enter your administrator username and password in order to access the following services:

  • View subscription information and IP addresses
  • View your institutional usage reports

If you are a subscriber and cannot log in to the Oxford Handbooks Online Subscriber Services site, please contact us.

11. How do I view or update my institution's subscription record?

To view or update your subscription information use your administrator username and password to sign into our Account Management System and access your subscription.

Alternatively you can just e-mail the office appropriate to your region giving details of what you would like us to change and we will contact you as soon as we have implemented the changes:

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

12. Which browsers will Oxford Handbooks Online display on correctly?

Oxford Handbooks Online is designed to display and function correctly on the following browsers or later:

  • Internet Explorer for Windows (version 7 and higher)
  • Firefox Mac and Windows (versions 3 and higher)
  • Safari Mac and Windows (versions 3 and higher)
  • Opera Mac and Windows (versions 9 and higher)
  • Google Chrome Mac and Windows

13. How accessible is Oxford Handbooks Online and will my screen-reader software work with it?

Oxford Handbooks Online has full W3C Priority 1 and 2 compliance, as well as most applicable Priority 3 items. It is one of the most accessible sites of its kind and should work with most popular screen-reading software. We have worked hard to ensure that all users have an equal level of access to the scholarly content in Oxford Handbooks Online and are happy to answer any questions on this subject as well as receive comments on areas that could be improved.

14. How are the Oxford Handbooks Online user statistics reports defined?

OHO offers COUNTER-compliant statistics (following the Code of Practice for Books and Reference Works, Release 1) with title-by-title usage and offering the following reports:

  • BR2: Number of Successful Section Requests by Month and Title
  • BR4: Turnaways by Month and Service
  • BR6: Total Searches and Sessions by Month and Service

For additional information on COUNTER-compliant reporting, please visit the OUP COUNTER Help File. If you have any additional questions, please contact Customer Support:

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

15. Does Oxford Handbooks Online support meta search software?

Yes; the site can currently be accessed by meta search software via HTTP request and supports the method="get" using a base URL of: http://www.oxfordHandbooks.com/search/query?quickSearchText Followed directly by =x where x is your search term. Separate search terms should be separated with the + sign. For example, searching for collisions and culture would be added to the base URL as: =collisions +culture

16. What is your policy on third party data mining?

Oxford University Press recognizes the research benefit of Text and Data Mining (TDM) across a variety of research fields. As such, we are happy to accommodate TDM for non-commercial use. Although researchers are not required to request permission for non-commercial text-mining, OUP is happy to offer consultation with a technical project manager to assist in planning your project, including avoidance of any technical safeguards triggers OUP has in place to protect the stability and security of our websites. To request a consultant for your TDM project, please e-mail Data.Mining@oup.com

OUP is also happy to consider any Commercial TDM requests. To request approval for TDM for commercial use, please email Data.Mining@oup.com