Oxford Handbooks Online : The Oxford Handbook of Information and Communication Technologies

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The Oxford Handbook of Information and Communication Technologies Mansell, Robin Professor of New Media and the Internet at the Department of Media and Communications, London School of Economics and Political Science, UK Avgerou, Chrisanthi Professor of Information Systems at the Information Systems Group, Department of Management, London School of Economics and Political Science, UK Quah, Danny Professor of Economics at the Department of Economics, London School of Economics and Political Science, UK Silverstone, Roger Formerly Professor of Media and Communications at the Department of Media and Communications, London School of Economics and Political Science, UK Print publication date: 2009 (this edition) Print ISBN-13: 978-0-19-954879-8 Published to Oxford Handbooks Online: September 2009
10 Information Technology Sourcing: Fifteen Years of Learning doi:10.1093/oxfordhb/9780199548798.003.0010 Leslie Willcocks Mary Lacity Sara Cullen Abstract: Introduction – Evolution and critique of the literature – Information Technology Sourcing: Fifteen Years of Learning – Assessment of the back-office portfolio – Evaluation of market options – The crafting of outsourcing arrangements – The management of external relationships – Conclusion Keywords: learning, arrangement, market, option, portfolio, assessment, communication, information technology, management, strategy,
Sara Cullen is a Ph.D. student at the Department of Information Systems, University of Melbourne, Australia. Leslie Willcocks is Professor of Technology, Work and Globalization at the Information Systems Group, Department of Management, London School of Economics and Political Science, UK. Mary Lacity is Professor of Information Systems at the College of Business Administration, University of Missouri-St. Louis, USA.	Mary Lacity External web page Leslie Willcocks External web page