|
Hodgkinson, Gerard P.
Professor of Organizational Behaviour and Strategic Management and Director of the Centre for Organizational Strategy, Learning and Change, University of Leeds
Starbuck, William H.
Professor in Residence at the Lundquist College of Business, University of Oregon, and Professor Emeritus, New York University
Print publication date: 2008 (this edition) Print ISBN-13: 978-0-19-929046-8
Published to Oxford Handbooks Online: September 2009 |
|
|
doi:10.1093/oxfordhb/9780199290468.003.0006
Abstract:
Introduction – Cybernetic Controls – Electronic Monitoring and the Illusion of Control – Substitutes for and Alternatives to Cybernetic Control – Developing Measures of Trust and Dedication, Not Call Answer Times – Discussion and Conclusions
Keywords: trust, elect, model, content, control,
|
|
|
|
Jane Webster
Kristyn A. Scott
David Zweig
|