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Romzek, B. (2014-05-01). Accountable Public Services. In  (Ed.), The Oxford Handbook of Public Accountability. : Oxford University Press,. Retrieved 24 Apr. 2019, from http://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199641253.001.0001/oxfordhb-9780199641253-e-030.