- The Oxford Handbook of Professional Service Firms
- List of Figures
- List of Tables
- List of Contributors
- Researching Professional Service Firms: An Introduction and Overview
- Theoretical Perspectives on the Professions
- Dynamics of Regulation of Professional Service Firms: National and Transnational Developments
- Internationalization of Professional Service Firms: Drivers, Forms, and Outcomes
- Organizations and Occupations: Towards Hybrid Professionalism in Professional Service Firms?
- Professional Ethics: Origins, Applications, and Developments
- Sources of Homogeneity and Heterogeneity across Professional Services
- Leadership and Professionals: Multiple Manifestations of Influence in Professional Service Firms
- Governance in Professional Service Firms: From Structural and Cultural to Legal Normative Views
- Strategy and Strategic Alignment in Professional Service Firms
- Service Innovation in Professional Service Firms: A Review and Future Research Directions
- Entrepreneurship and Professional Service Firms
- Marketing and Reputation within Professional Service Firms
- Client Relationships in Professional Service Firms
- Outsourcing and Offshoring of Professional Services
- Interplay of Professional, Bureaucratic, and Entrepreneurial Career Forms in Professional Service Firms
- Teamwork and Collaboration in Professional Service Firms: Evolution, Challenges, and Opportunities
- Professional Service Firms and Identity
- Knowledge and Learning in Professional Service Firms
- Diversity and Inclusion in Professional Service Firms
- Strategic Human Resource Management and Performance Management in Professional Service Firms
Abstract and Keywords
Service innovation in Professional Service Firms involves the development and use of new practices by professionals. In the face of increasing competition and the rapid pace of technology development service innovation is of increasing importance for these firms. Despite these developments, there has been little discussion of innovation in the Professional Service Firm (PSF) literature. The emphasis has been on change and knowledge management with little recognition as to how these are related to innovation. In this chapter, the authors review the PSF literature and recent developments on service innovation and propose future research directions around a practice perspective for exploring service innovation in professional service firms.
Michael Barrett is Professor of Information Systems and Innovation Studies at Judge Business School, Cambridge University. In his research he adopts social theory and discursive approaches to understand technology enabled change and innovation across a number of sectors including: financial services, professional service firms and healthcare. Recent research explores processes of knowledge translation in facilitating service innovation, and the use of digital innovation to enable social innovation in emerging economies. His research has been published in journals such as Information Systems Research, Academy of Management Journal, Organization Science and MIS Quarterly.
Bob Hinings is a Professor Emeritus and Senior Research Fellow in the Department of Strategic Management and Organization, School of Business, University of Alberta. His research interests center on strategic change in professionally based organizations such as law firms, accounting firms, consulting firms, and health care organizations. In 1999 he was the recipient of the Distinguished Scholar Award from the Organization and Management Theory Division of the U.S. Academy of Management. In 2000 he was made a Fellow of the Royal Society of Canada in the Academy of Humanities and Social Sciences and a Fellow of the U.S. Academy of Management. In 2003 he became an Honorary Member of the European Group for Organizational Studies and a JMI Scholar of the Western Academy of Management.
Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.
If you have purchased a print title that contains an access token, please see the token for information about how to register your code.