- List of Contributors
- Introduction: Sociology, Social Theory, and Organization Studies, Continuing Entanglements
- Michel Foucault and the Administering of Lives
- Bourdieu and Organizational Theory: A Ghostly Apparition?
- The Making of a Paradigm: Exploring the Potential of the Economy of Convention and Pragmatic Sociology of Critique
- Bruno Latour: An Accidental Organization Theorist
- A Theory of ‘Agencing’: On Michel Callon’s Contribution to Organizational Knowledge and Practice
- Niklas Luhmann as Organization Theorist
- Jürgen Habermas and Organization Studies: Contributions and Future Prospects
- Bhaskar and Critical Realism
- The Comparative Analysis of Capitalism and the Study of Organizations
- C. Wright Mills and the Theorists of Power
- Organizational Analysis: Goffman and Dramaturgy
- Garfinkel and Ethnomethodology
- Rational Choice Theory and the Analysis of Organizations
- Clifford Geertz and the Interpretation of Organizations
- Risk, Social Theories, and Organizations
- Arlie Russell Hochschild: Spacious Sociologies of Emotion
- Discourse and Communication
- The Second Time Farce: Business School Ethicists and the Emergence of Bastard Rawlsianism
- Hayek and Organization Studies
- Social Movement Theory and Organization Studies
- What’s New in the ‘<i>New</i>, New Economic Sociology’ and Should Organization Studies Care?
- Critical Theory and Organization Studies
- British Industrial Sociology and Organization Studies: A Distinctive Contribution
- Anthony Giddens and Structuration Theory
- Engendering the Organizational: Feminist Theorizing and Organization Studies
- Organization Studies and the Subjects of Imperialism
- Space and Organization Studies
- Organization Studies, Sociology, and the Quest for a Public Organization Theory
- What Makes Organization? Organizational Theory as a ‘Practical Science’
Abstract and Keywords
This chapter reviews the contribution of Hochschild to organization studies. Hochschild’s analysis of emotional work and emotional labour has opened up new directions in the analysis of organizations, society, and management. Hochschild shows how commodification of aspects of intimate life require the creation of emotional labour where individuals are paid to demonstrate ‘caring qualities’. The contradiction between ‘labour’ as an instrumental activity and ‘caring’ as an aspect of moral collective identity is revealed by Hochschild in a range of organizational settings. As managers try to define and regulate what is an appropriate form of ‘caring’, they set targets and key performance indicators which have the effect of removing the altruistic element of ‘caring’ and replacing it with a form of simulation and acting, sometimes leading to disastrous consequences. By identifying the emotional layer that exists within organizations and occupations, Hochschild has made a fundamental contribution to our understanding.
Stephen Smith is Senior Lecturer at Brunel Business School with special interests in emotional labour. He was the founding editor of the International Journal of Work Organisation and Emotions and has published papers in several journals, including Local Economy, Science and Public Policy, Sociological Review, Social Science and Medicine, Research Policy, Soundings, Place Branding and Public Diplomacy, The International Small Business Journal, and Philosophy of Management.
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