- The Oxford Handbook of Internet Psychology
- List of Contributors
- Introduction to the Handbook
- Social interaction and the Internet: A comparative analysis of surveys in the US and Britain
- Love letters: The development of romantic relationships throughout the ages
- Trust and social interaction on the Internet
- Trust in Mediated Interactions
- Assessing interactivity in computer-mediated research
- Social psychology of interactivity in human-website interaction
- Characterizing online groups
- Social networks and online community
- Online social support groups
- Psychology, discrimination and hate groups online
- The psychological dimensions of collective action, online
- Personality, individual differences and Internet use
- Through the Internet looking glass: Expressing and validating the true self
- Impression management and identity online
- Self-disclosure, Privacy and the Internet
- Computer-mediated communication and social identity
- Attitude change and social influence on the net
- Digital deception: Why, when and how people lie online
- Phantom emotions: Psychological determinants of emotional experiences on the Internet
- Internet use and abuse and psychological problems
- Examining the role of the Internet in health behaviour
- Tokyo youth at leisure: Online support of leisure outings
- The methodology of Internet-based experiments
- Designing online experiments
- Gathering data on the Internet: Qualitative approaches and possibilities for mixed methods research
- Context effects in Internet surveys: New issues and evidence
- Personality testing on the internet: What we know, and what we do not
- Technical considerations when implementing online research
- Using Online Panels in Psychological Research
- Internet research ethics
Abstract and Keywords
This article presents a brief overview of the background of trust research and its relevance. It then introduces a framework for trust in mediated interactions that draws on existing models and findings, and applies this to human trust in other humans, organizations (e.g., e-commerce vendors), and technology (e.g., websites). Beyond incorporating variables related to the trusting and the trusted actor, the framework accommodates key contextual factors. Rather than treating trustworthiness as a relatively stable attribute of the trusted actor, the framework considers how trustworthiness is influenced by these contextual factors. This framework will help researchers in aligning disparate research findings and it may be a step towards building a theory of trust in human–computer interactions. For designers, the benefit lies in helping them to fully explore the available design space of systems fostering trust in mediated interactions.
Jens Riegelsberger, Multimedia Laboratory, Department of Computer Science, University College London.
M. Angela Sasse, Multimedia Laboratory, Department of Computer Science, University College London.
John D. McCarthy, LIDA.
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