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date: 20 March 2019

Abstract and Keywords

The article begins by discussing processes contributing to high and low reliability decision making. It then discusses three cases, covering similar processes used in the three situations and notes what managers can take from this. Finally, the article argues for research that does not concentrate on a single organization but examines interactions among geographically distributed units addressing the same problem.

Keywords: decision making, organization, adaptive structures, cognitive decision, high-reliability organizations

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